Frequently Asked Questions

Need to Know

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  • Gates open at 6 p.m. Guests may enter any time after 6 p.m. until 9:15 p.m.
  • Be aware that regular commuter traffic around the Zoo on weeknight evenings is heaviest from 6-7 p.m.
  • All parking lot gates are open to enter and exit the lot.
  • Parking is also available in adjacent lots at the Autry Museum and the lot south of main lot.
  • Lots of great food and drinks are available in the Zoo. Outside food and drinks are not permitted.
  • Be alert for sparkling fun, dazzling lights and warm holiday cheer.

Ticketing

L.A. Zoo Lights Online Ticket Prices

Members Preview Week Value Nights Prime Nights
Adult $10 $10 $14.95 $19.95
Child 2–12 $10 $10 $11.95 $14.95
Child (Under 2) FREE FREE FREE FREE

A convenience fee applies for online and Call Center ticket purchases.

L.A. Zoo Lights Box Office and Call Center Ticket Prices

Members Preview Week Value Nights Prime Nights
Adult $10 $16 $16 $21
Child 2–12 $10 $13 $13 $16
Child (Under 2) FREE FREE FREE FREE

A convenience fee applies for online and Call Center ticket purchases.

Preview Week – November 17-22
Value Nights – November 27-30, December 4-7, December 11-14, January 1-7
Prime Nights – November 24-26, December 1-3, December 8-10, December 15-22, December 26-31

Tickets are just $10 with GLAZA Membership. GLAZA Members receive their discount code via email. If you are a Member and haven’t received yours, call 323/644-4747. Not a member? Become a member or renew today and get access to discounted L.A. Zoo Lights tickets, plus other benefits!

2017/18 Season Pass: Return to L.A. Zoo Lights all season long for one low price, Adults $49.95, Child (2-12) $44.95.

No, this event is for all ages. Holiday Happy Hour events are for guests 21 years of age and older.
A valid ID is required for season pass holders and the purchase of alcoholic beverages once inside Zoo grounds.
Yes, Zoo (GLAZA) members must purchase tickets to this special event, which is held after regular Zoo hours. Member tickets are always just $10.
No, L.A. Zoo Lights is a special event held after regular Zoo hours. Daytime Zoo admission tickets are not valid for this nighttime event. L.A. Zoo Lights tickets must be purchased separately. Daytime guests must exit the Zoo and reenter with a L.A. Zoo Lights ticket.
Yes! Show your valid military ID at the Box Office at the time of purchase.
Yes! Current AAA members can save on tickets at the Box Office by presenting a valid AAA membership card, or online by visiting AAA.com.
On Prime nights, two entry times are offered to improve guest experience. Timed tickets allow us to control capacity in the parking lot and inside the Zoo.
Yes, online ticket purchases can be made with a debit card that has a Visa or MasterCard logo. Purchases can also be made in cash at the L.A. Zoo Membership box office between 5:30 – 9:15 p.m. nightly (except November 23, December 24, and December 25).
You may present your printed ticket at the gate or show your mobile ticket on your mobile device.
No, once the ticket has been scanned upon entry, any additional printouts will scan as invalid tickets. There is no reentry once you exit the Zoo.
Yes, your ticket is only valid for the date you selected during your purchase. Check your ticket or confirmation email for the date.
There are no refunds or exchanges. If your plans change, you can exchange your tickets with required 48 hours advance notice. There is a $4 rescheduling fee, plus any difference in ticket price. Subject to ticket availability. Contact the Call Center at 866/949-8007, 8 a.m. to 8 p.m. Pacific Time, 7 days a week.
Wear a raincoat or bring an umbrella! L.A. Zoo Lights is a rain-or-shine special event. No rain checks will be issued for this event. NOTE: The light displays pose no danger when exposed to water.

In case of severe weather, some attractions may be closed.

A confirmation email with a link to view, download and/or print your ticket(s) is sent automatically after a ticket order is placed. If you purchased tickets and didn’t receive your confirmation email, check your spam folder or log in to your ticketing account and look on the My Tickets page, or call 866/949- 8007.
Yes, a ticket must be purchased for each member of your group. If all tickets were purchased at once, the ticket link on your confirmation will provide access to each individual ticket. You can print the tickets, or show each mobile ticket on your mobile device for scanning at the gate.

To purchase tickets for groups of 50 or more, please contact the Call Center at 866/949-8007. Call Center hours are 8 a.m. – 8 p.m. Pacific Time, 7 days a week.

Yes, tickets can be given to friends and family as gifts. Once a ticket is redeemed, however, it cannot be used again, regardless of how many copies are printed.
Change of plans? We’ve got you covered! $4 rescheduling fee per order, plus any difference in ticket prices. 48 hour advance notice required. Subject to ticket availability. Contact the Call Center to exchange tickets, 866/949-8007 7 days a week, 8 a.m. to 8 p.m. Pacific time.

Event Details

Stroll through dedicated sections of the Zoo and gaze at dazzling light displays, some of which are interactive, while enjoying festive décor and music. Visit our Reindeer Village, where you will be able to see real reindeer, and enter the Holiday LAIR, where you’ll see live animals among their fanciful, glowing counterparts. There will also be designated spots for holiday-themed selfies and family portraits, as well as sweet treats and gifts available for purchase.
Yes, it’s holiday wonderment for the whole family! As this is a self-guided walking tour, consider carriers or strollers for younger children. Strollers are available for rent (on a first-come, first-served basis).
The self-guided walking tour takes 60-90 minutes, and includes an optional photo op with Santa on select nights.

Santa will be available for photos November 17–19, November 24-26 and December 1–December 23, from 6–9:30 p.m.

Please note that photos with Santa require an additional fee and are offered on a first-come, first-served basis. Photo packages start at $26.99. Long lines are possible.

No, only a portion of the Zoo will be open for L.A. Zoo Lights.
Since L.A. Zoo Lights is a special evening event, the only animals on display will be the reindeer at Reindeer Village and the living amphibians, invertebrates, and reptiles that reside at the decked-out LAIR. The rest of the Zoo’s animals will be off-exhibit and snug in their beds.
No, the lights are primarily placed in areas separate from the animal exhibits. Most animals will be in their evening sleeping quarters during the event and will not be impacted. Those animals that will be exposed to some amount of light will have seven full hours of darkness starting when the light displays are turned off for the evening, with no negative effects.
The event takes place primarily outdoors, within the Zoo. The LAIR buildings are open for L.A. Zoo Lights and there are covered areas along the event footpath.

As this is a rain-or-shine event, consider bringing an umbrella in case it rains.

There is no reentry during this event.
No, the shuttle will not be running during L.A. Zoo Lights. For guests who may not be able to walk the entire route, wheelchairs are available for rent on a first-come, first-served basis.
Yes, the carousel will be open during L.A. Zoo Lights from 6:30-9:30 p.m. Tickets are $3.

Accessibility

Yes, strollers and wheelchairs are allowed.
Yes, both manual and electric wheelchairs and strollers are available for rent on a first-come, first-served basis. Manual wheelchair rental is $10 and electric wheelchair rental is $30. Stroller rental is $10 for single and $14 for double.

Guests unable to wait in long lines or needing to rent a wheelchair prior to entering the gate, please see a L.A. Zoo Lights staff member for assistance.

In addition to the Zoo’s general prohibited items, outside food and beverages will not be allowed inside the event. GLAZA and the L.A. Zoo reserve the right to inspect large bags or containers upon entry.
The Los Angeles Zoo allows service animals on its premises to provide assistance to people with disabilities, in accordance with the Americans with Disabilities Act (ADA). Under the ADA, “a service animal is a dog that has been individually trained to assist a person with a disability.” If you plan to bring your service animal to the Zoo, please click here to learn more about guidelines you’ll need to be aware of to keep the trip a safe one for yourself, your service dog, the animals cared for at the Zoo, and other patrons.
If your question is not answered above, please call the Call Center at 866/949-8007, 8 a.m. to 8 p.m., 7 days a week.