Frequently Asked Questions

Ticketing

Please see ticket pricing information here. Tickets may be purchased online and at the box office. A convenience fee applies for online ticket purchases.

GLAZA Members receive a discount off admission with a promo code, which is distributed via member email. If you are a GLAZA Member and have yet to receive your promo code, call 323-644-4747.

No, this event is for all ages.
A valid ID is required for season pass holders and the purchase of alcoholic beverages once inside Zoo grounds.
No, children younger than 2 are free and do not require a ticket. Strollers are permitted.
Yes, Zoo (GLAZA) members must purchase tickets to this special event, which is held after regular Zoo hours.
No, L.A. Zoo Lights is a special event held after regular Zoo hours. Daytime Zoo admission tickets are not valid for this nighttime event. Zoo Lights tickets must be purchased separately. Daytime guests must exit the Zoo and reenter with a L.A. Zoo Lights ticket.
There is no additional discount for military personnel for L.A. Zoo Lights.
Yes, AAA members can save $2 on adult tickets and $1 on kids’ tickets when they show their AAA membership card at the box office, or when they buy online with a promotion code available on the AAA website.

On premium dates, two entry times are offered to improve guest experience. Timed tickets allow us to control crowd capacity in the parking lot and inside the Zoo.
Yes, online ticket purchases can be made with a debit card that has a Visa or MasterCard logo. Purchases can also be made in cash at the L.A. Zoo Membership box office.
You may present your printed ticket at the gate or show your mobile ticket on your mobile device.
No, once the ticket has been scanned upon entry, any additional printouts will scan as invalid tickets.
Yes, your ticket is only valid for the date you selected during your purchase. Check your ticket or confirmation email for the date.
There are no refunds or exchanges, as the event is rain or shine. No rain checks.
L.A. Zoo Lights is a rain-or-shine special event. No rain checks will be issued for this event. NOTE: The light displays pose no danger when exposed to water.

*In case of severe weather, some attractions may be closed.

A confirmation email with a link to view, download and/or print your ticket(s) is sent automatically after a ticket order is placed. If you purchased tickets and didn’t receive your confirmation email, check your spam folder or log in to your ticketing account and look on the My Tickets page, or call (866) 949- 8007.
Yes, a ticket must be purchased for each member of your group. If all tickets were purchased at once, the ticket link on your confirmation will provide access to each individual ticket. You can print the tickets, or show each mobile ticket on your mobile device for scanning at the gate.

To purchase tickets for groups of 50 or more, submit your request via this contact form.

Yes, tickets can be given to friends and family as gifts. Once a ticket is redeemed, however, it cannot be used again, regardless of how many copies are printed.
Your ticket is only valid for the selected date.

Event Details

Stroll through dedicated sections of the Zoo and gaze at dazzling lighted displays, some of which are interactive, while enjoying festive décor and music. Visit our Reindeer Romp Village, where you will be able to see real reindeer, and enter the Holiday LAIR, where you’ll see live animals among their fanciful, glowing counterparts. There will also be designated spots for holiday-themed selfies and family portraits, as well as sweet treats and gifts available for purchase.

New for 2016 are celebratory 50th Anniversary “ZooLAbrate” elements and a reimagined water-and-light show.

Yes, it’s holiday wonderment for the whole family! As this is a walking tour, consider carriers or strollers for younger children. Strollers are available for rent (on a first come, first served basis). Please visit the L.A. Zoo website for more information on rentals and accessibility.
Reggie’s Bistro – Open every night, full menu Fri–Sun only

Offering gourmet salads, burgers, sandwiches, and kids’ meals with an upscale feel and ample outdoor seating next to the International Marketplace gift shops and our famous North American alligator, Reggie. Craft beers and California wines available.

Zoo Grill – Open every night

Serving hot carved sandwiches, chicken tenders, healthy kids’ meals, specialty salads, ice cream, and cold drinks. Choose indoor or outdoor seating. Find us at the entry to the Winnick Family Children’s Zoo. Beer available.

La Casita – Open Fri–Sun, snacks only

Located at the crossroads near the main Safari Shuttle station and featuring fresh popped popcorn, cotton candy, cookies, and soft drinks.

Churro Factory – Open every night

What could be better than a hot churro filled with caramel, Bavarian cream, or strawberry? Or how about our not-to-be-missed churro sundae with chocolate sauce and whipping cream? Also serving pretzels, popcorn, and soft drinks.

Café Pico – Open every night, full menu

Offering Mexican favorites such as sopes, burritos, and tacos. Enjoy ample outdoor seating in a lush setting. Mexican beers, aguas fresca, and ice cold soda also available.

Bars – Fri–Sun

The self-guided walking tour takes 60-90 minutes, and includes an optional photo op with Santa on select nights.

Santa will be available for photos November 18–20, November 25-27 and December 2–December 23, from 6–9:30 p.m.

Please note that photos with Santa require an additional fee and are offered on a first come, first served basis. Long lines are possible.

No, only a portion of the Zoo will be open for L.A. Zoo Lights.
Since L.A. Zoo Lights is a special evening event, the only animals on display will be the reindeer at Reindeer Village and the living amphibians, invertebrates, and reptiles located at the decked-out LAIR. The rest of the Zoo’s animals will be off exhibit and snug in their beds.
No, the lights are primarily placed in areas separate from the animal exhibits. Most animals will be in their evening sleeping quarters during the event and will not be impacted. Those animals that will be exposed to some amount of light will have seven full hours of darkness starting when the light displays are turned off for the evening, with no negative effects.
The event takes place primarily outdoors, within the Zoo. The LAIR buildings are open for L.A. Zoo Lights and there are covered areas along the event footpath.

As this is a rain-or-shine event, consider bringing an umbrella in case it rains.

There is no reentry during this event.
No, the shuttle will not be running during L.A. Zoo Lights. For guests who may not be able to walk the entire route, wheelchairs are available for rent.
Yes, the carousel will be open during L.A. Zoo Lights. Tickets are $3.

Accessibility

Yes, the L.A. Zoo is universally accessible.
Yes, both manual and electric wheelchairs and strollers are available for rent. Manual wheelchair rental is $10 and electric wheelchair rental is $30. Stroller rental is $10 for single and $14 for double.

Guests unable to wait in long lines or needing to rent a wheelchair prior to entering the gate, please see a L.A. Zoo Lights staff member for assistance.

In addition to the Zoo’s general prohibited items, outside food and beverages will not be allowed inside the event. GLAZA and the L.A. Zoo reserve the right to inspect large bags or containers upon entry.
Pets are not allowed. However, the Los Angeles Zoo does allow service animals on its premises to provide assistance to people with disabilities, in accordance with the Americans with Disabilities Act (ADA). Under the ADA, “a service animal is a dog that has been individually trained to assist a person with a disability.” For more information, please read the accessibility guidelines on the Zoo’s website.
If your question is not answered above, please fill out the contact form, and someone will respond to you within 48 hours.

For immediate assistance, please contact the call center at 866/949-8007. Call center hours are 8 a.m. – 8 p.m. PST, 7 days a week.